Shipping Policy

Thank you for choosing DermaCare! We are committed to providing you with a seamless and reliable shopping experience. Please take a moment to review our shipping policy.

All our products are shipped to you with a FREE secure, tracked shipping method. We ship to the United States, United Kingdom, Australia, Canada, New Zealand and several countries in Europe.

Order cancellations or adjustments are not possible after the order is placed. Please allow 1-3 business days for your order to be processed. Once the order is dispatched, you will receive your tracking link via email and you can expect to receive your order in 1-10 business days. Please note that delivery times are estimated.

  1. Order Processing:
    All orders are processed within 1-3 business days.
    Orders placed on weekends or holidays will be processed on the next business day.
  2. Shipping Rates:
    We offer competitive shipping rates based on the weight and destination of your order.
    Shipping costs will be calculated at checkout before you complete your purchase.
  3. Shipping Methods:
    We currently offer standard and expedited shipping options.
    Standard shipping typically takes 4 business days, while expedited shipping takes 8 business days.
  4. Order Tracking:
    Once your order has been shipped, you will receive a confirmation email with a tracking number.
    You can track your order by visiting our Order Tracking Page and entering your tracking number.
  5. International Shipping:
    We offer international shipping to select countries.
    International shipping rates and delivery times vary. Please check the shipping options at checkout.
  6. Customs and Duties:
    International orders may be subject to customs duties and taxes imposed by the destination country.
    The recipient is responsible for any additional charges incurred.
  7. Delivery Issues:
    In the rare event of a delivery issue, please contact our customer service team.
    We will work diligently to resolve any problems and ensure your satisfaction.
  8. Address Accuracy:
    It is the customer's responsibility to provide accurate shipping information.
    Please double-check your shipping address before completing your purchase.
  9. Delayed Shipments:
    In the event of unexpected delays, we will notify you promptly and provide updates on the status of your order.
  10. Returns and Refunds:
    Please refer to our Return Policy for information on returns and refunds.

If you have any questions or concerns regarding our shipping policy, feel free to contact our customer service team at hello@thedermacareshop.com

Thank you for choosing DermaCare!