Return Policy

Thank you for shopping at DermaCare! We hope you are happy with your purchase. However, if you are not completely satisfied with your order for any reason, you can return them within 7 days of delivery.

  1. Returns:
    We accept returns within 7 days of the delivery date.
    To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
  2. Refunds:
    Once we receive your return, our team will inspect the item and process your refund.
    Refunds will be issued to the original payment method within 7 business days.
  3. Exchanges:
    If you received a defective or damaged item, we will gladly exchange it for a new one.
    Please contact our customer service team at hello@thedermacareshop.com to initiate an exchange.
  4. Return Shipping:
    Customers are responsible for return shipping costs, except in cases of defective or damaged items.
    We recommend using a trackable shipping service to ensure your return is received.
  5. How to Initiate a Return:
    To initiate a return, please contact our customer service team at hello@dermacareteam.com
    Provide your order number, a brief explanation of the reason for the return, and any relevant photos if applicable.
  6. Contact Us:
    If you have any questions or concerns regarding our return policy, please contact our customer service team at hello@thedermacareshop.com

Thank you for choosing DermaCare! We appreciate your business and strive to make your shopping experience enjoyable.